Refund Policy

Last updated: 20/06/2023

Thank you for choosing Premium Topup. We strive to provide you with the best virtual currency purchasing and trading experience. This Refund Policy outlines the terms and conditions for requesting refunds for virtual currency transactions conducted on our website. Please read this policy carefully before making any purchases.

1. Virtual Currency Refunds

1.1. All purchases of virtual currency on our website are final and non-refundable, except as expressly stated in this Refund Policy or as required by applicable law.

1.2. We may, at our sole discretion, consider refund requests in exceptional circumstances, such as technical errors or unauthorized transactions. However, we are under no obligation to grant refunds, and each refund request will be assessed on a case-by-case basis.

1.3. To be eligible for a refund, you must submit a refund request within 2-3 days from the date of the transaction. Refund requests received after this period will not be considered.

1.4. Refund requests must be submitted in writing through our customer support channels. Please provide the following information with your refund request:

• Transaction details (date, time, transaction ID)
• Reason for the refund request
• Any supporting documentation or evidence

1.5. If your refund request is approved, the refund will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.

1.6. Refunds will be processed within a reasonable timeframe, usually within 1 day from the date of approval. However, the actual refund receipt time may vary depending on the payment processor and other external factors.

2. Prohibited Activities

2.1. Engaging in any of the following activities will automatically void your eligibility for a refund:

• Violating our Terms of Service or any applicable laws and regulations.
• Attempting to exploit or abuse our refund policy.
• Providing false or misleading information in your refund request.
• Making chargebacks or filing disputes with your payment provider.

3. Changes to the Refund Policy

3.1. We reserve the right to modify, revise, or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

4. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at +918814095863 & contact@premiumtopup.co.in. We will be happy to assist you and provide further clarification.

Please note that this Refund Policy applies solely to virtual currency transactions conducted on our website and does not cover any third-party services, products, or transactions you may encounter while using our platform.